Hello Is This Call Center?

By Roberto L. Bacasong
Company Writer
Unique Interaction

'PRACTICE MAKES PERFECT'

SOUNDS FAMILIAR? isn't it?
Yes, this is call center. Relatively young but considered as vibrant industry in the Philippines. Wanna be part of this industry? Definitely, the answer is always yes.

Why would that be? This is a workplace where dominated by yuppie Filipinos. So it means that Filipino men and women ages 18 to 25 have the huge number of this elite circle in the world of customer service. Employers also welcomed elder people to apply. Age does not matter, according to one of the call center executives whom he preferred to keep his identity. In general, call center does not require you to be young. The important factor for you to get employed is your capability of speaking English. Of course, this is an obvious requirement because the clients are from the United States, United Kingdom and Australia. An off-shore industry like call center cannot be just ignored right away.

Call center is not only required to speaking excellent English all the time. There's so much opportunity to be offered by the call center companies despite the high attrition rate. The expertise in keeping the posture of professionalism, politeness and can stay longer in a shift schedule is a plus factor. An agent should quick to adopt the changes in a fast-paced environment in call center.

Some says that many are quiting call center job because of its hazardous effect on the humans health. Others point of view, on the other hand, want to be in the industry because of the attractive benefits it may offer to the successful candidates. Both are true, everyone of us are entitled to one's opinion. But the meat of the matter is, the flourishing business process outsourcing generate millions of pesos to the Philippine Government.

Influential sector like the business group very much excited on how call center industry lift up the lives of every Filipino people. The business group expressed their gratitude to outsourcing locators for choosing the Philippines against its neighboring Asian countries.

Customer service is a tough job. But to people who learned to value the culture of this career contributed to the amazing improvement on their lifestyle. Many agents succeeded from the harsh good and bad interpretation of this industry. That's why the Philippines is always a top choice nation by the outsourcers'. Impressive characteristics such learning how to sympathized and emphatized won the heart of the clients against other competing countries.

We have so much things to be proud of being a Filipino. Our history will tell us why. Our ancestors who were known to be patriotic, brave, intelligent, creative, religious and English speaker, are among the strong reasons written from the past.

The country not only as a tourism hub, call center became a word of mouth which is very familiar now to the younger generation. Now, the parents need not to worry that their children can afford to pass the trials in a very keen process of applying for a call center job.

So the industry must go on. Its a good thing because we dominated this aside over a decade years now. The interest of the national government is welcome as long as it will not involve politicking and personal interest. Working together for the progress of the nation is the number factor.

So are you ready to be a call center agent now? Practice English everyday because “practice makes perfect”.*