By Roberto Bacasong
Call Center in the Philippines
TODAY, the simple and effective way of solving problems of the customers is through telephoning system. People are now aware of the importance of a particular customer service hotline number. If you have complained about defective products, the best way to approach is to call the customer hotline number and get connected with the friendly customer service representative.
The hotline number is a toll free and operates 24 hours to allow clients access it anytime. Because of the demand of customer service, outsourcing companies depend mostly on their clients. They can't live without their clients. They can't survive from the competition without the support of their customers. If you purchase a product online, or prefer to update your billings such as your credit cards, cable television, and other support services, dialing the customer service airing your concerns are the meaningful step to do.
The American consumers are very vocal in complaining if they found out they purchased defective products. They pissed because they bought the product and paid huge amount of dollars but in return the products failed to meet their expectations. This is the reason why a lot of customer service representatives are receiving American callers handling different concerns, and almost 90 percent of these customers are irate. Off-shoring business through the lucrative BPO (business process outsourcing) provides highly affordable services. The high rate in the United States prompted international investors to prefer off-shoring their company in different country.
The Philippines is the preferred target of the investors because of the viable facilities with talented pool of people to cater the concerns of the customers. The ability of every Filipino to blend with the angry customers received recommendable approval from the investors.
Training to speak like American way is not a problem. Filipinos can speak English fluently. English is the first language in the country and preferred to be as priority language in every school institutions in the Philippines. A call center in the Philippines provides the best in the world of outsourcing. The agents are trained on handling friendly and difficult customers anytime.
As a client, they'll experience the treatment they want. Their concerned is always put on priority list no matter what happen. Customers from all walks of life value the importance of a contact center because it gives them the opportunity to be heard right away. Even in a very simple case to case problem, Filipino agents are polite, courteous and know how to empathize with their customer they encountered.
Talking and giving feedback to every customer is no joke. This is a job which the agents must equip with values and respect to his or her customer. In the span of few years, the outsourcing industry in the Philippines is now fast developing with billions of pesos revenue contributed to the country's revenue. The supports from the Philippine government also help the investors and contact center companies expand their businesses in the country. The growth of the customer service is attributed to wonderful use of advanced technology, the agents, and the strong guidance from the government agencies.
The next time you have a problem. Get your telephone and dial the hotline numbers of a certain company and let your information be heard and given fair solution. Customer service oriented people are reachable anytime with no hassle and waste of time.*
Friday, February 22
By Roberto Bacasong
Posted by Roberto Bacasong at Friday, February 22, 2008